Dear Valued Customer,

Kindly take note of the precautionary measures below for a secure transaction at our ATMs:

  • Immediately sign onto GCB’s SMS Alert Service if you have an ATM card. This will enable you closely monitor transactions on your account.
  • Make sure your ATM card and PIN are always well-secured and not easily accessible to anybody. Change your PIN regularly– This is a MUST
  • At the ATM do NOT solicit or accept assistance from anybody lurking be they clothed in uniform or not.
  • Quickly scout the area around to ensure there is no visible foreign device attached to the ATM.
  • Ensure that the green light is blinking before slotting in your card.
  • When entering your PIN at the ATM, ensure that the keypad is shielded from the view of any other person or camera.
  • After any transaction, scrutinize your slip or statement to ensure you have total control of all transactions.
  • If you are suspicious of any activity or person at the ATM do not use that machine.
  • We, on our part, have our cameras monitoring activities around for your security

Promptly report any issue of concern to our Customer Service Help lines on 0302-681531/33, 0202111177/0277758114 should you encounter any problem.

Do remember that service for you is free at our ATM and there, we have direct control of your security.

Click here to read more on banking securely

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