GCB Bank Ltd (GCB) has received the Straight-Through-Processing (STP) Excellence Award from Citibank for its rate and efficiency at handling international payments.
The STP rate is the most important indicator for quality in the field of payment transactions done without manual intervention and reflects the degree of automation.
The award is based on measured rates, which show that GCB has achieved a rating of 97% for Treasury Payments and 95% for Commercial Payments. Values above 90% are considered very good STP rates.
“We are continually seeking higher requirements for formatting of payments and GCB Bank is committed to meeting these increasing goals and continuously strives to improve the rate of STP international payments which are processed on behalf of your clients, as well as upgrading your customer service”, Mrs. Gisela Ashiabor, Manager, Client Service Delivery at Citibank who presented the Award said.
Receiving the Award Mr. Kofi Boateng Gyasi, Head of GCB Global Transfer Services Department expressed his appreciation to CITI Bank for its recognition of the tremendous effort GCB has put into re-engineering its processes and systems to deliver excellent services to its customers.