In a major move to satisfy its numerous customers, Ghana Commercial Bank Ltd (GCB) has introduced Royal Banking, a private and personalized retail private banking services targeted at high net worth customers and busy executives.
Royal Banking has been designed to fulfill the needs, aspirations and expectations of the time-conscious customers who either cannot make a physical presence at a banking facility or have little time to spend there.
At Royal Banking services are delivered through dedicated relationship officers in a warm, cosy, inviting and friendly atmosphere. The Retail Manager in Charge Royal Banking said it all: "a one-stop shop for all banking needs"
The GCB Royal Banking Hub in Accra currently maintains and supervises four satellite branches: High Street, Harper Road, Tech Junction in Kumasi as well as Takoradi Main. There are plans to have one each in the Bank's 10 zones across Ghana in the near future.
GCB has a customer base that cuts across all strata of society and therefore the inception of the private banking concept does not signify a de- emphasis of traditional banking.
GCB Royal Banking service offers the Bank the flexibility to target the various customer groups with specific products and services.
It is therefore the Bank's strategic Service segmentation aimed at maintaining as well as winning new top level executives as part of its one stop total service delivery in the Ghanaian Banking industry.
GCB Royal Banking essentially offers World- class banking facilities for persons who hold accounts with GCB and are able to maintain a minimum balance of GH¢2000 at any given time. It is also available to high profile or high net-worth individuals, professional or executives who need customized private banking services, all shades of contractors and Chief Executive Officers of corporate organizations.
Royal customers are offered: flexible lending rates and advisory services on funds management; negotiable lending rates and advisory services relating to how best to turn their funds to achieve maximum returns.
Relationship bankers are assigned to Royals with the view to addressing particular needs expeditiously. Royals enjoy extended banking days and hours. Mondays to Fridays 8am- 5pm, Saturdays-9 am -1pm. Royals are issued unique ID cards as a status symbol and bases for royal services in all the Bank's 149 branches across the country. Other benefits include branded cheque books and wallets.
Internet and telephone banking services are available to Royals in which case they are able to conduct banking transactions via the internet and the use of telephones to make contacts with the bank to request for certain services. Among the blend of benefits are private, unique and custom made banking services and high class banking services in the comfort of one's home or office.
Royal customers correspondingly are charged competitive rates for these services they enjoy.